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The most effective way to choose your size is to take your measurements and send them to us. To learn more, click here.
You can also find a size reference in the description section on the product page.
This will help you pick what size is best for your body type.
You can buy gift cards here. The gift cards are valid for 6 months. You can easily share or resell them.
Wishlist allows you to save your favorite products so you can buy them later. If you have created an account, it will be saved in your account, and you can view them again when you log in.
Yes, we have a catalog that is published yearly. You can view our latest catalog here.
We have different warehouses in China and USA. Rest assured, once your order is shipped out, you will get an email with the tracking details.
If a product is marked as “Sold Out”, we rarely restock it as we are always bringing new designs to stay in line with the latest fashion trend. However, we suggest you check the website within the next two months in case it restocks.
We accept various payment options for the convenience of our customers. We accept Credit & Debit Cards (Mastercard, Visa, and American Express), PayPal, Wire Transfer, Bank Transfer, Pop, Emtel Blink, My.t Money, and MCB Juice.
When checking out, there is a coupon box on the right side of the page. Input the coupon code and click “Apply”.
If you can't use the coupon code successfully, please check the coupon's validity period.
Once an order has been placed, you cannot apply the coupon code. You can cancel the order within 12 hours and then you place a new order with the coupon code. You can also keep the coupon code for your next purchase.
An order can only use one coupon code. If you have other coupon codes, you can use them in your future orders.
You can view our blog here to stay updated on all the latest news. You can also subscribe to our newsletter and receive all the latest news directly in your email.
You may also follow us on your favorite social media platforms. We are present on Facebook, Instagram, X, Pinterest, TikTok, LinkedIn, and YouTube.
If you have trouble paying via credit and debit cards:
1. Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.
2. Please ensure that you have not reached the card limit or that the card is currently being reviewed by your bank.
3. In the case that your payment is still refused, we suggest trying a different card or payment method (PayPal).
If the above instructions fail, please contact us for more help. Please provide us with as many details along with the error messages so that we may assist you.
We do not offer cash on delivery, but we accept MasterCard, Visa, American Express, PayPal, Wire Transfer, and various mobile payment methods.
You have up to 12 hours after ordering to change your size measurement. You can also send us your personal size measurement by clicking on the “Personal Size Check” button in the confirmation email. To learn more, click here.
Normally, you will receive a shipping confirmation email once the order has been shipped. Your email security system might have blocked the email as ads. You may find the email in your junk/spam email.
After the order has been shipped, you will receive a shipment confirmation email with the tracking details. Copy the tracking details and input them on our tracking page here.
You can also use your email address and order number to view your order progress on the page.
Once you have placed your order, you have up to 12 hours to modify or cancel your order. After this period, no modification or cancellation is possible.
Yes, we do. You can purchase our products in bulk at a special price to resell. For more information, please click here.
Yes, we have a dedicated program that enables other online fashion retailers to resell our products. If you are using the Shopify Platform, you will have an App that will streamline the process. For more information, please click here.
Sure, we do. Our Ambassador Program has been designed to help influencers maximize their revenue whilst easily tracking their income. To know more, click here.
Yes, we have a rewards program where you can accumulate loyalty points that can be later exchanged for discounts. To know more, click here.
We deliver to over 130 countries around the world. Click here to view the latest list of countries we deliver to.
You can use the tracking details provided in the shipment confirmation email to track your order here or directly on our website.
If there is no update on the tracking page after your order is shipped out. This is due to your order being sent from our overseas warehouses. Please allow some time for the courier to update the latest tracking information after reaching the next station. Surely you will receive your package soon.
Packages might be delivered to your mailbox or signed by other residents or neighbors. To check, please contact the local shipping company to verify it with your tracking number. If you still cannot find it, please do not hesitate to contact us for help.
This is due to your order being sent from our overseas warehouses. Please allow time for the courier to update the latest tracking information after reaching the next station. Surely you will receive your package soon.
Normally, the shipping channel of the package is determined by the system. However, if you wish to choose a specific courier, please contact us before ordering so we can check if we can make the arrangement.
Our apologies for the inconvenience, there are multiple possible reasons:
1. Wrong or incomplete address
2. Invalid phone number
3. Unable to deliver
Please contact the shipping company for more information.
We sometimes ship the order in different packages due to the following reasons:
1. Products are in different warehouses.
2. Weight limit of custom or courier.
You will receive an email notification with each package’s tracking details.
Our prices do not include customs taxes or duties. We cannot ascertain whether you will be charged by customs or not as it depends on your local customs authority.
Please contact the shipping company with your tracking number for checking. If you still cannot find your package, please do not hesitate to contact our customer support here.
We do apologize that our products did not live up to your expectation. Please connect with us with images of the issued product. Our support team will provide you with the best solution for your satisfaction.
1. When your order is out of stock, we will send an email to inform you and allow for an alternate product to be selected. If we do not receive a response within 2 days, the order will be cancelled and refunded.
2. If your payment has not been successfully processed, the order will be cancelled within 1 day.
Unfortunately, once the order is shipped, no exchange for a different size is possible.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If it is approved, the refund will be initiated within 48 hours. A refund fee of up to 10% may be applicable in certain situations.
The refund should reflect your account depending on the refund method you selected.
The refund time depends on the refund method you selected.
• If the refund is done via PayPal, it will be credited to your account within a few hours once approved.
• If the refund is done via credit/debit card, wire transfer, or bank transfer, please allow up to 7 days for your bank to process it.
You can review our shipping and return policy here.
To create an account, click on “Register” at the top of the website. On the next page, fill in your details and click “Sign Up”.
No, you do not need to create an account to shop with us. However, creating an account will provide you with several advantages like quick checkout, a permanent wishlist, and order history.
First, please check your internet connection. Then, clean up your browsing data (including your cookies and cache). If it is still not working, kindly restart your PC/laptop. This should work by now.
Click on the "unsubscribe" button at the bottom of the promotion email. If it does not work, please get in touch with our customer support for help.
We prioritize privacy and data security. You can learn more about how we protect data and our Privacy Policy here.
You can view our terms of service here. Your comments and suggestions regarding our terms of service are welcome.
We care deeply about your privacy and data security. We describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found here.
We appreciate and welcome all feedback, which helps us better serve customers. Please provide your feedback directly to our corporate channel here. This goes directly to our corporate team which will review it.
Thank you for your attention and support to JDStore Fashion, your shopping experience is our highest pursuit, and your valuable suggestions are welcome. You can send your feedback directly to our corporate channel here. This goes directly to our corporate team which will review it.